Job Description

Administrative & Support Assistant – French (hybrid work)
What we offer:

• Dynamic and multinational working environment.

• Opportunity to learn and grow- on the job as well as language or professional
  training

• Open company culture, flexible working hours / possibility of working from
  home.

• A wide range of employee benefits – meal vouchers, gift vouchers,
  performance bonus, public transportation allowance, extra personal days,
  premium health insurance, fruit day, discounts;

• Full time permanent contract.

• Modern and accessible offices

Key Responsibilities

Key requirements/ What you do:

• Creating and updating files and assigning them to the user

• Closing files when requested

• Chasing documents and information missing per mail & transferring the
  gathered information to the relevant stakeholders

• Executing payment management tasks including the recording of received
  payments, informing collections, allocating recoveries to claim files, informing
  relevant stakeholders about payment;

• Creates reports

• Executing Collections fees management tasks including invoicing collection
  costs

• Taking care of correct data entry and maintaining data quality

• Escalation to local teams and including account manager in case of
  unresponsive customers

Skill & Experience

Key requirements/ What you bring:

Functional knowledge:

• Good understanding of Claims and Collections processes and KPI, reporting
  and systems is an adavntage

• Working knowledge of English and French language (good level)

• Good user of MS Office package, especially Excel (intermediate level)
  Business expertise:

• 6 months to 1 year experience is customer service or secretarial activities
  would be an advantage
  

Interpersonal skills:

• Result orientated and able to work towards zero defaulted tasks

• Team player

• Customer focused

• Flexibility and critical thinking

• Abilty to manage own space and time and to work in a fast-paced
  environment

• Good problem solving skills